The business world is continuously evolving. And if you want to succeed in any business endeavor, you need to use tools that enhance your productivity.
In the not too distant past, businesses were largely run by hiring people to oversee each aspect of the business. This could include a costly management staff that might end up being the size of an entire platoon. Not only did this cost money to hire an entire staff of trained and experienced personnel, but it also made it much more difficult to oversee each aspect of a business operation.
Today, as we live in a technologically advanced world, we have the support of business technology on our side. Business tech comes in many forms, but here, we’re going to focus on the digital tools that can make your life easier.
Enterprise Resource Planning
Enterprise Resource Planning or ERP software is a system that modern businesses use in order to manage day-to-day business activities. A common ERP system also is able to facilitate budgeting, planning, predictions, and the like for any business model.
Common tasks that ERP systems are able to conduct are as follows:
- Supply chain operations
- Project management
- Risk management
The overall goal of a functioning ERP system is to facilitate a real-time exchange of data between multiple business processes. Basically, you’ll be able to log into your ERP and see exactly what’s going on without having to call or email five different project managers.
With the variety of ERP systems on the market today, a large business will most likely want a robust system that offers full support, such as that produced by JDE software.
Customer Relationship Management
Customer relationships are treated like gold in the business world. Without establishing and maintaining a relationship with your customer base, you might as well just close your doors altogether.
Any customer or potential customer wants to be treated with value. As such, a business can’t simply close the door once a customer has purchased goods or services. With marketing research, it’s been found that customers are more likely to become return buyers if a business makes the effort to develop customer relationships. This is where customer relationship management or CRM software comes into play.
CRM software is what you can use to keep tabs on your customer base, and keep relations steadily flowing in a positive direction. This might include email list builders, click tracking software, and a host of other marketing tools.
A competent CRM system connects all departments of customer relations. This can include customer service departments, sales, digital marketing, and many others. This system is able to relay sensitive data in real-time regarding the status of clients, and marketing efforts in keeping clients satisfied with services.
While CRM and project management tools might all be part of the same ERP suite, understanding each element of these systems and how they operate is crucial to being able to use them proficiently.
Project management software keeps all of your employee progress and working tasks in an organized, easily navigable system. Such applications are used specifically for relaying information between departments, and keeping track of collaborations within certain projects.
While project management software is largely responsible for replacing the project manager role, a project manager is still a useful position for overseeing operations with the assistance of project management software.
Today, utilizing these systems takes the guesswork out of identifying problems within a project, and for holding employees and team members accountable for delegated tasks.
In the business world, you’ll only succeed if you’re able to keep up with the pace of your competitors, and this largely includes also keeping up with the pace of technology.
As a business owner, you should take advantage of the assistance and convenience that modern digital tools offer. Otherwise, you’re still welcome to use sticky notes and send out a hundred angry emails in a given week.